PRICE PROMISE
All items on this website are overed by our price promise, if you finder a similar package we will beat the other hosting companies prices

MONEY BACK GUARANTEE
We offer a 30 Day moneyback guarantee. If you would like to cancel your hosting plan within the first 30 Days you will be entitled to a full refund.

100% SATISFACTION
If you are not happy with your hosting, you can cancel at any time. 100% satisfaction guarantee

WE WILL NOT LET YOU DOWN
We have got where we are today by providing a top class customer support service to all of our clients. We are proud of our technical support and customer service record and believe we are one of the best in the business, if not The best

WE KNOW WHO YOU ARE

We remember all of our customers, because you will be allocated an account manager when you join, who will look after your account. Should you have a problem you can even contact he/she out of office hours

PsyHost Hosting Solutions is committed to providing quality hardware on a reliable network backed by a 99.9% uptime guarantee. We are so confident about our services, that we provide a money back guarantee. Should you incur any downtime or failure due to PsyHost Hosting Solutions, we will credit a percentage of your next month fee.

Our SLA covers the following areas:

NETWORK UPTIME
PsyHost Hosting Solutions guarantees that the network will be available 99.9% of the time during the billing cycle of a server, excluding scheduled maintenance. The guarantee takes effect if the network is down for more than 44 minutes during a 7 Day billing cycle. PsyHost Hosting Solutions will credit the customer 5% of the recurring fee for each 30 minutes of downtime (up to 100% of customer's monthly fee) on the next invoice if downtime exceeds the 99.9% limit. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and PsyHost Hosting Solutions records such failure in the PsyHost Hosting Solutions trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data. This trouble ticket should include a traceroute or other demonstration that network connectivity has been lost.

HARDWARE GUARANTEE


PsyHost Hosting Solutions guarantees the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once PsyHost Hosting Solutions identifies the cause of the problem. Hardware replacement is guaranteed to be complete within 48 hours of problem identification. In the event that it takes us more than 48 hours to replace faulty hardware,PsyHost Hosting Solutions will credit the customer 50% of the recurring fee for the server affected on the next invoice Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease. This guarantee excludes the time required to rebuild a RAID array. This refund is available once per billing cycle.